Privacy Policy

1. Introduction

ProLuxury Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our online stores.

This policy applies to information collected through our e-commerce operations, including our websites, mobile applications, and any related services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Make a purchase
• Subscribe to our newsletter
• Contact customer service
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, shipping address, billing address)
• Payment information (credit card numbers, billing information)
• Account credentials (username, password)
• Purchase history and preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Device information
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery
• Customer Service: To respond to your inquiries, provide customer support, and resolve disputes
• Account Management: To create and manage your account, including authentication and security
• Marketing Communications: To send you promotional materials, newsletters, and updates (with your consent)
• Website Improvement: To analyze website usage and improve our services, products, and user experience
• Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms and conditions

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following parties:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Shipping and logistics companies
• Email service providers
• Website hosting and maintenance providers
• Analytics services
• Customer service platforms

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety, or that of others.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements (with your consent)

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at contact@proluxary.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary depending on the type of information:

• Account information: Retained while your account is active
• Transaction records: Retained for 7 years for accounting and tax purposes
• Marketing communications: Retained until you unsubscribe
• Website analytics: Retained for 26 months

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: