Terms Of Service
1. Agreement to Terms
By accessing or using the website and services of ProLuxury Limited (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use our services.
These Terms constitute a legally binding agreement between you and ProLuxury Limited, a company registered in Hong Kong.
2. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
3. Use of Our Services
3.1 Eligibility
You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
3.2 Account Registration
To make purchases, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your account credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
3.3 Prohibited Uses
You agree not to use our services for any unlawful purpose or in any way that violates these Terms. Prohibited uses include, but are not limited to:
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Transmitting harmful or malicious code
- Interfering with the proper functioning of our services
- Attempting to gain unauthorized access to our systems
- Using automated systems to access our services without permission
- Harassing, abusing, or harming other users
- Providing false or misleading information
- Reselling our products without authorization
4. Products and Services
4.1 Product Descriptions
We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.
If a product offered on our website is not as described, your sole remedy is to return it in accordance with our Refund Policy.
4.2 Pricing
All prices are listed in the currency specified on the product page and are subject to change without notice. We reserve the right to correct pricing errors on our website or in communications regarding orders.
In the event of a pricing error, we will inform you and give you the option to either:
- Continue with the order at the correct price
- Cancel the order for a full refund
4.3 Availability
Product availability is subject to change without notice. We reserve the right to limit quantities of products offered and to discontinue products at any time.
5. Orders and Payment
5.1 Order Acceptance
Your order is an offer to purchase products from us. We reserve the right to accept or reject any order for any reason, including but not limited to:
- Product availability
- Errors in product or pricing information
- Suspected fraudulent activity
- Failure to meet eligibility requirements
A contract for the sale of products is formed when we send you an order confirmation email.
5.2 Payment
Payment must be received in full before products are shipped. We accept various payment methods as indicated during checkout. By providing payment information, you represent and warrant that:
- You are authorized to use the payment method provided
- The information you provide is accurate
- You will pay all charges incurred
5.3 Payment Security
We use secure payment processing services to protect your payment information. However, we are not responsible for security breaches that occur outside of our control.
6. Shipping and Delivery
Shipping and delivery terms are set forth in our Shipping Policy, which is incorporated into these Terms by reference. We are not responsible for delays caused by customs, shipping carriers, or events beyond our control.
7. Returns and Refunds
Our return and refund policies are set forth in our Refund Policy, which is incorporated into these Terms by reference. Please review our Refund Policy carefully before making a purchase.
8. Intellectual Property Rights
8.1 Our Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, videos, software, and other materials, is the property of ProLuxury Limited or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use our content without our express written permission.
8.2 Trademarks
Our trademarks, service marks, and logos may not be used without our prior written consent. All other trademarks appearing on our website are the property of their respective owners.
8.3 User-Generated Content
If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content.
9. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- IMPLIED WARRANTIES OF MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- UNINTERRUPTED OR ERROR-FREE OPERATION
- ACCURACY OR COMPLETENESS OF CONTENT
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PROLUXURY LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits or revenue
- Loss of data or information
- Business interruption
- Personal injury
- Loss of privacy
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE SIX MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.
11. Indemnification
You agree to indemnify, defend, and hold harmless ProLuxury Limited, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with:
- Your violation of these Terms
- Your use of our services
- Your violation of any rights of another party
- Your violation of any applicable laws or regulations
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to its conflict of law provisions.
Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
20. Contact Information
If you have questions or concerns about these Terms, please contact us:
ProLuxury Limited
Unit 903D, 9/F., Cameron Commercial Centre
458-468 Hennessy Road
Causeway Bay, Hong Kong
Email: contact@proluxary.com
Phone: +852 9290 7792
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)